Refund & Return Policy

At Love Diamond, we are committed to providing you with exquisite, high-quality diamond jewelry and ensuring your complete satisfaction. If you are not entirely happy with your purchase, we offer a hassle-free return and refund policy for our valued customers worldwide.

1. Eligibility for Returns

We accept returns under the following conditions:
✔ The item is returned within 30 days of the delivery date.
✔ The jewelry is unused, unworn, and in its original condition, with all tags, certificates, and packaging intact.
✔ Customized, engraved, or resized jewelry is not eligible for return unless defective or damaged upon arrival.
✔ The item is not a final sale or non-returnable product as mentioned on the product page.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Us: Email help@lovediamond.in or call us at +91 120 256 2308 with your order details.
2. Receive Return Authorization: Our team will review your request and provide return shipping instructions.
3. Ship the Item: Securely pack the jewelry with all original documents and send it via insured and trackable shipping. The return shipping cost is the customer’s responsibility unless the item is defective or incorrect.
4. Quality Inspection: Once received, our quality control team will inspect the item.
5. Refund Processing: If approved, refunds will be processed within 7-10 business days to the original payment method.

3. Refund Policy

✔ Refunds will be issued once the returned product passes our inspection.
✔ Shipping and handling charges are non-refundable unless the return is due to a defect or an error on our part.
✔ If you received the item as a gift, the refund will be issued to the original purchaser.

4. Exchanges

✔ We allow exchanges within 30 days of purchase for another product of equal or higher value.
✔ Customers must pay the price difference (if applicable) and cover return shipping charges.
✔ Exchanges are subject to product availability.

5. Defective or Damaged Items

✔ If you receive a damaged or defective product, please contact us within 48 hours of delivery.
✔ We will arrange for a free replacement or full refund after verifying the issue.

6. Non-Returnable Items

The following items are not eligible for return or refund:
✘ Custom-made, engraved, or personalized jewelry.
✘ Items that have been resized or altered after purchase.
✘ Jewelry showing signs of wear, damage, or tampering.

7. International Returns

✔ Customers returning items from outside India must ensure proper packaging and insured shipping.
✔ Customs duties and taxes (if applicable) are non-refundable.

8. Contact Us

For any queries or return requests, please contact:

📧 Email: help@lovediamond.in
📞 Phone: +91 120 256 2308

We value your trust and strive to make your shopping experience seamless. Shop with confidence at Love Diamond!